Refund Policy

Last updated: June 10, 2026

We want you to love your book. Because every StoryKid book is personalized and made to order, the following applies.

Preview before you pay

You can read every page and regenerate illustrations before purchasing, and you approve your book at checkout. Please review it carefully, as this is your chance to get it just right.

Digital books

Digital books are delivered instantly and are personalized, so they are generally non-refundable once downloaded. If something is genuinely wrong with your file (for example it will not open, or a page failed to generate), email us and we will fix it or refund you.

Printed books

If your printed book arrives damaged, defective, or with a printing error, we will reprint or refund it at no cost. Email us within 14 days of delivery with a photo of the issue. Because printed books are custom-made, we cannot accept returns for buyer's remorse or for errors in the details you approved (such as a misspelled name you entered).

How to request

Email hello@storykidbooks.com with your order email and a short description (and a photo for print issues). We reply within 1–2 business days.